References

Electronic reference

Louise Dalingwater, “Right to Reply: Using Patient Complaints and Testimonials to Improve Performance in the NHS”, Revue Française de Civilisation Britannique [Online], XXIV-3 | 2019, Online since 30 August 2019, connection on 29 March 2024. URL: http://journals.openedition.org/rfcb/4422 ; DOI: https://doi.org/10.4000/rfcb.4422